The most common reason members receive an unexpected delivery is because there were items in their Shopping Cart when their cut-off time rolled around. Anything that is in your Shopping Cart at 8 AM the day before your delivery will be automatically submitted as your finalized order unless the order total is below our order minimum amount ($20).
Another common reason for this is having a Recurring Order that is not set up correctly. Log in to your account and select "My Account" in the upper right-hand corner of the webpage. Click on "Recurring Items", and your recurring order items will appear there. Remove anything that is not correct or adjust the dates or frequency that you'd like to receive your order.
Make sure to save your changes!
Once you have done that, select "Upcoming Deliveries" in "My Account" from the drop-down list menu. Ensure the items in your order is correct for your upcoming delivery dates. Follow the same steps if anything is incorrect, to add or remove items, and save your changes.
To save your changes for your order select "VIEW ORDER" in the grey column to the right of the website after you have added items or clicked the green cart icon in the top right corner of the website.
Once you have been redirected to the THANK YOU! webpage that is how you know your order has saved in our system. If you do not see this, then your order has not been saved.
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